Clippard Instrument Laboratory, Inc., the leading pneumatic manufacturer in North America of pneumatic and electrical control components and systems, has an opportunity for a Technical Sales Coordinator to join our team. The principal function of the position is to provide technical support and product application assistance to regional sales managers, distributors and customers.

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• Answer technical phone calls and emails to provide answers/assistance on pneumatic components and systems

• Effectively communicate on project updates, sales leads and distributor activity to Regional Sales Managers (RSMs)

• Confer with RSMs and engineers to provide information to aid in application development and custom product specifications

• Participate in teaching role during customer and distributor training seminars
 

• Handle initial RMA (Return Material Authorization) calls and determine if covered under a warranty issue

• Notify RSM, Production Control and Engineering of RMAs

• Keep records on details of inquiries, comments and actions taken

• Adequately present product function and application to a variety of technically skilled audiences

• Analyze costs and set product/project pricing with appropriate gross margins

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Customer-Oriented - Ability to take care of customer needs while following company procedures

• Oral Communication - Ability to communicate effectively with others verbally

• Written Communication - Ability to communicate in writing clearly and concisely

• Working Under Pressure - Ability to complete assigned tasks under stressful situations

• Problem Solving - Ability to find a solution for or proactively deal with work-related problems
 

• Active Listening - Ability to actively attend to, convey and understand the comments and questions of others

• Detail Oriented - Ability to pay attention to the minute details of a project or task

• Organized - Possessing the trait of being organized or following a systematic method of performing a task

• Accuracy - Ability to perform work accurately and thoroughly

• Associate's Degree or Bachelor's Degree
• Proficient with Microsoft Office
• Experience writing technical details
• Experience with presenting and engaging an audience (i.e. - webcast, YouTube)

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